Shipping policy
At WILIFE, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with fast, secure, and transparent shipping services. Below is our detailed shipping policy for your reference:
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We prioritize fast order handling to ensure your fresh seafood is packaged and shipped out promptly, minimizing waiting time and preserving product freshness.
2. International Shipping & Delivery Time
We offer reliable international shipping services to most countries and regions worldwide. Standard international delivery generally takes 7–14 business days, depending on your destination address, local logistics efficiency, and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, bringing you a transparent shopping experience.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant tax standards before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Insurance
As a professional seafood supplier, we adopt specialized fresh-keeping, shockproof and sealed packaging for all products. Our high-strength packaging materials can effectively protect seafood from extrusion, damage, and temperature changes during long-distance transportation, ensuring product freshness and integrity.
For high-value orders, we provide an optional shipping insurance service at checkout. You can choose this service to get full protection for your order and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please contact our support team within 48 hours of delivery with valid photos and videos. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, or delivery issues, our professional customer support team is always ready to help. Feel free to contact us via email or phone, and we will reply and resolve your inquiries in the shortest time.
WILIFE Team
We keep optimizing our logistics and packaging solutions to provide every customer with a faster, safer, and more worry-free seafood shopping experience!